Insurance Solutions
Insurance and benefits resources help older adults and their families make informed decisions about care and coverage. Support focuses on understanding available options, reviewing benefits, and planning for long-term needs. These resources are intended to reduce confusion, avoid coverage gaps, and support confident decision-making.
Our Featured Listings highlight providers serving Central Iowa and surrounding states.
Medicare Advantage and Medicare Supplement Options
Medicare is the federal health insurance program for people age 65 and older and for some individuals with disabilities. The official Medicare website provides information on enrollment, coverage options, costs, prescription drug plans, and tools to compare providers and plans. Families can also get help by speaking directly with a Medicare representative through the national helpline.
📍 Address:
Medicare Contact Center Operations
PO Box 1270
Lawrence, KS 66044
📞 Phone:
1-800-MEDICARE (1-800-633-4227)
🌐 Website:
https://www.medicare.gov/
Medicare Solutions is a non-government Medicare insurance resource that connects Medicare-eligible individuals with licensed agents to compare and select Medicare Advantage, Medicare Supplement, and prescription drug plans from multiple national carriers. The service helps people evaluate options based on health needs, medications, doctors, and budget, with personalized support throughout the Medicare plan selection process. Medicare Solutions is operated by a licensed insurance agency representing various Medicare products and is not affiliated with the federal Medicare program.
📍 Address:
Not publicly disclosed on the website — contact via phone or online form on the website.
📞 Phone:
1-844-390-0813
🌐 Website:
https://medicaresolutions.com/
Long-term Care Insurance Planning
Charles Schwab is a full-service financial services and investment firm offering brokerage, retirement planning, wealth management, and financial advice. The West Des Moines branch provides local access to Schwab’s financial consultants who can assist with retirement planning, investment strategies, and long-term financial goals, with both in-person and virtual support available through the firm’s national network.
📍 Address:
5901 Mills Civic Parkway, Suite 6000
West Des Moines, IA 50266
📞 Phone:
(515) 698-4200
🌐 Website:
https://www.schwab.com/
Fidelity provides educational resources and planning guidance to help individuals and families prepare for the potential costs of long-term care as part of a broader retirement strategy. Through articles, tools, and access to financial professionals, Fidelity helps people understand options such as long-term care insurance and hybrid life insurance policies, and how these choices can protect savings and reduce future caregiving stress.
📍 Address:
177 S Jordan Creek Parkway
West Des Moines, IA 50266
📞 Phone:
1-800-343-3548
🌐 Website:
https://www.fidelity.com/
Insurance Benefit Reviews and Enrollment Support
HealthCare.gov is the official federally run Health Insurance Marketplace under the Affordable Care Act, where individuals, families, and small businesses can compare and enroll in health insurance plans, check eligibility for savings and Medicaid/CHIP, and find information on coverage options. The site offers online tools to preview plans and prices, apply or renew coverage, find local enrollment help, and contact the Marketplace Call Center for free, unbiased assistance with applications and plan selection.
📍 Address:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, DC 20201
📞 Phone:
1-800-318-2596
🌐 Website:
https://www.healthcare.gov/
The Aging & Support Services division of the Iowa Department of Health and Human Services connects older Iowans, family caregivers, and people with disabilities to information, programs, and supports that help maintain independence and quality of life. Services include screening and referral for home- and community-based care, long-term care options counseling, caregiver support and respite resources, benefit advisement, and assistance in navigating programs such as Medicare, Medicaid, Senior Health Insurance Information Program (SHIIP), and other statewide supports.
📍 Address:
Iowa Department of Health and Human Services
1305 E Walnut Street
Des Moines, IA 50319
📞 Phone:
(515) 281-3787 (Aging & Disability Resource Center / general inquiries)
TTY: 711 (for persons who are deaf or hard of hearing)
🌐 Website:
https://hhs.iowa.gov/health-prevention/aging-services/support-services
The Senior Health Insurance Information Program (SHIIP) is a free, confidential, and unbiased service offered through the State of Iowa Insurance Division that helps Medicare beneficiaries, caregivers, and families understand Medicare, Medicare supplements, Medicare Advantage, prescription drug plans, long-term care insurance, and other health insurance questions. Trained, state-certified volunteer counselors provide one-on-one assistance, educational resources, and plan comparison counseling by phone and through regional sponsor sites across the state to help people make informed decisions about their coverage and costs.
📍 Address:
Two Ruan Center
601 Locust Street, 4th Floor
Des Moines, IA 50309-3738
📞 Phone:
1-800-351-4664
🌐 Website:
https://shiip.iowa.gov/
Veterans-related Insurance Benefits
The Uniformed Services Benefit Association (USBA) is a nonprofit association founded in 1959 to help military personnel, veterans, National Guard and Reserve members, federal employees, and their families secure affordable life insurance and related financial protection products. USBA offers a variety of insurance options — including group term and whole life, supplemental plans, and member-exclusive benefits — with policies underwritten by reputable carriers and tailored to the unique needs of those who serve or have served.
📍 Address:
7301 West 129th Street, Suite 200
Overland Park, KS 66213
📞 Phone:
1-800-821-7912
🌐 Website:
https://www.usba.com/
The U.S. Veterans Benefits Administration Des Moines Regional Office assists veterans, service members, and their families with VA benefit programs, including disability compensation, pensions, education, life insurance benefits, and other federal veterans services. Family members and caregivers can access benefit counseling, eligibility guidance, claims assistance, and planning support through in-person and virtual appointments.
Want to rise to the top with your Featured Listing?
Get personalized services for Featured Listings here.
Family and Elder Care
The Sandwich Generation already has enough to manage.
Family & Elder Care Services helps you find clarity, trusted resources, and support—so you can focus on caring.
Family & Elder Care Services does not provide financial, legal, or tax advice. Featured listings are paid placements for independent providers serving the Des Moines metro area. Families are encouraged to consult directly with licensed professionals to determine what services are appropriate for their individual situation.